Orders can be placed by phone toll free at 800-819-6118 or 24 hours by fax at 215-538-8175 or our shopping cart. Orders are usually shipped within 48 hours.  During the busy season we may experience some shipping delays, but we will inform you when you place your order.

Please have your order complete when placing them. Your order will be processed and sent to our warehouse as soon as it's placed, so it is impossible to change or add on.

Rush orders should be placed by telephone or on our shopping cart and confirmed by telephone. Occasionally web servers go down or we experience connection problems so if you have an order that must be shipped, please call us and we'll make every effort to get your order shipped as quickly as possible.

We keep a large inventory of our items, but occasionally a product will be out of stock due to circumstances beyond our control. We will try to inform you of any out of stock items when placing your order, but we do not make any guarantees on product availability. Out of stock items are NOT backordered so you must reorder when they are back in stock

All of our prices and discounts are listed on our website. Our discounts are per product based on volumes purchased. We would be happy to special prices on larger orders of $5000.00 or more so please call us at 800-819-6118.

PA customers with a PA Sales & Use Tax ID number on file will not be charged 6% sales tax.

Credit Cards - We accept Visa, Mastercard, American Express and Discover. We also accept checking account debit cards for your convenience. Your order will not be shipped if your credit card declines, so please make sure to check your available balance before placing your order.

Paypal - We subscribe to the Paypal service and we will send you a money request for the total of your order, plus shipping when you place your order. Once the Paypal payment is received your order is shipped. Paypal check orders are held until the funds clear and we have received an email from Paypal stating that the payment has cleared.

Phone Checks - This method of payment is like writing us a check from your checking account, however your order will be processed immediately and we do not need to wait for it to clear our bank before shipping your order and you don't have to mail the check either.

Checks - orders paid by personal or business check will be held for 10 days until your check clears our bank. Returned checks are subject to a $20.00 service charge.

Terms - we do not have credit terms under any circumstance.

Orders will be shipped UPS ground unless otherwise specified. Priority mail and parcel post orders may take an additional 5 business days due to additional processing. Since we are in the country and not a major city, we do not go to our post office everyday and your order will be shipped on the next scheduled visit.

Multiple box shipments will sometimes arrive a day or two apart, please allow ample time for your shipment to arrive before calling us for a tracer.

Damaged Goods:  Each shipment is packed carefully keeping in mind that the order will probably be drop kicked from PA to your location.  In the rare event that your order does not endure the extreme shipping, please either refuse the shipment or sign for it as "damaged" and call us immediately to start a claim.  Please retain all boxes and packing material at least 15 days for inspection by the carrier.

We are so confident that you will like our products as much as we do that we will accept returns within 30 days of your original purchase without a restocking fee. Items must be returned in original condition for resale. In-store credit will be issued (not cash or credit card refunds) for all returns unless you were shipped something in our error.

Due to sanitary reasons, we do not accept returns on fragrance oils or bath & body bases. We recommend purchasing the 1 oz. size bottles of fragrance to try our scent or visit our showroom in Quakertown, PA where we have all of our scents on display. We apologize if this causes any inconvenience, but we only want to sell the highest quality product available and you can be sure when ordering from us that your products have not been tampered with or diluted.

Since there are literally millions of combinations and uses for our products, we cannot warranty anything we sell that can be subject to user error. We are constantly experimenting with new products and have a very good idea of how everything works based on our testing, but we cannot possibly test every combo, temperature, situation etc. We do recommend experimenting when you have ample time and supplies to do so, but keep in mind that your experiments may not work and we cannot be held responsible for unexpected results or missed craft shows. Since most of the waxes, scents, etc. are mixed from raw ingredients, batches may vary from time to time and you may need to adjust your formulas slightly. We highly recommend test burning all of your candles before selling them so that you know exactly what your customers will be receiving.