Orders

No minimum amount on orders placed. Order can be placed on the website or by phone, 800-819-6118.

All prices and discounts are listed on our website. Our discounts are per product based on volumes purchased.

Pennsylvania customers with a PA Sales & Use Tax ID number on file will not be charged 6% sales tax. Please email us a copy of your Tax ID number to have it added to your account.

Please have your order complete when ordering by telephone or online. We work extremely hard to get your order shipped as quickly as possible. If you should need to change or add to your order, we cannot guarantee this can be done once the order is placed. Changes to orders also cause duplicate authorizations to your card which could cause your account to overdraft.

We keep a large inventory of our items, but occasionally a product will be out of stock due to circumstances beyond our control. We will try to inform you of any out of stock items when placing your order, but we do not make any guarantees on product availability. Out of stock items are NOT backordered so you must reorder when they are back in stock.

Pick up orders are available next business day for in store or curbside pick up. Please call for curbside pick up and let us know you have arrived with your order number. All pick up orders must be picked up within 2 weeks of the order date. If the order is not picked up within these 2 weeks the order will be restocked and your account will be issued an in store credit. NO credit card refunds will be issued.

Shipping

Current order processing times are displayed at the top of our website. All shipments are fulfilled by our warehouse in Quakertown, PA.

Shipping is offered through UPS, FedEx and USPS (Post Office). You will have the option to compare rates and choose which shipping method is best for your order. Shipping prices are determined by the number of boxes, weight, dimensional weight and shipping distance. UPS and FedEx may take a day or two to update tracking information once the order is shipped. USPS can take up to 15 days to update your tracking and over a month to deliver. We unfortunately do not offer free shipping. 

Larger orders may be more cost effective to send by trucking company. Unfortunately, our shopping cart is not integrated with freight carriers. Please give us a call at 800-819-6118 for a quote on pallet shipping. LTL shipping is available to commercial and residential locations. Residential shipments require a liftgate and can incur a delivery delay especially when a delivery appointment is requested. If your freight shipment is damaged in transit you MUST sign for it damaged. We cannot replace or refund any items if the shipment is not marked as damaged. We can also use your freight carrier, you would just need to submit the bill of lading for your pickup.

We do NOT guarantee delivery times for any of our shipping options as they are all out of our hands once they leave the warehouse. At the bottom of the page is a map of the UPS and FedEx expected delivery times. 

When using your own shipping account (UPS or FedEx) or your own freight company we are NOT responsible for any damage incurred while shipping. You would be responsible to place a claim with the carrier if damage occurred.

Rush orders should be placed by telephone or by adding the RUSH item to your cart. The Rush Fee is $40.00, this will guarantee your order to go out the same day if placed before 12pm EST, after this time it will go out the next business day. A rush fee only expedites the time for warehouse processing, it does not change the shipping method. You can also add the Rush Fee once your order is already placed by telephone.

If you are looking for expedited shipping (Next Day, 1 Day, 2 Day or 3 Day service) call to place your order, as these options are not available online.

We do not offer international shipping currently. This includes shipping to Canada. If you arrange to have your order shipped to you internationally via an international freight forwarder, please be aware that Candles and Supplies will not accept responsibility for any damage that occurs in international transit. We do not ship internationally and do not guarantee the safety of orders shipped by other agencies. You will need to handle all international damage issues with your freight forwarder. We are not able to supply any international documentation that may be needed.

If a package is returned to Candles and Supplies because the wrong address was entered during the check out process the customer is responsible for additional shipping costs to reship a package with the corrected address.

Damaged/Lost 

Please make sure to order your supplies in plenty of time, we do not guarantee delivery times and lost or damaged packages can occur which could take weeks to resolve. Multiple box shipments will sometimes arrive a few days apart, please allow ample time for your shipment to arrive before calling us to report the package missing.

If your package is marked as delivered but you have not received it please check all areas around the perimeter of your home, leasing office (if applicable) and neighbors to see if someone received it as a mistake. If the package is still not found or has been missing during transit please contact us immediately to put in an investigation on the package. We will then place a trace with the shipping company to locate the missing package. The shipping company can take anywhere from a few days to 3 weeks for an investigation. Once the investigation is complete the customer will be notified of the outcome. We have to wait for the investigation to be completed by the shipping company before issuing any replacements or refunds because the package may still be delivered in this time period. If you cannot wait for the investigation to be completed the customer is responsible for the replacement cost. All investigations for missing packages must be placed within 2 weeks of when the order shipped. 

Each shipment is packed carefully keeping in mind that the order will probably be drop-kicked from PA to your location. In the rare event that your order does not endure the extreme shipping, please either refuse the shipment or sign for it as "damaged" and call us immediately to start a claim. Take pictures of the damage, noting what items were damaged to submit via email. Please retain all boxes and packing material for at least 30 days for inspection by the carrier. The claim will be filled with the carrier and you might be contacted by them. You will be informed as soon as the claim is resolved which could take up to 3 weeks.

Returns & Warranties

We accept qualifying item returns within 30 days of your original purchase without a restocking fee. We do NOT refund shipping on any returns or pay for return shipping to us. Items must be returned in original condition for resale.

Due to regulations, we DO NOT accept returns on fragrance oils, essential oils or bath and body bases. We recommend purchasing the 1 oz. size bottles of fragrance to try our scent or visit our showroom in Quakertown, PA. We apologize if this causes any inconvenience, but we only want to sell the highest quality product available and you can be sure when ordering from us that your products have not been tampered with or diluted.

To return a product that was shipped to you please include a copy of your invoice with the return products circled and state your reason for return. Please pack all returns well and insure your box through the carrier because damaged items cannot be credited.

Since there are literally millions of combinations and uses for our products, we cannot warranty anything we sell that can be subject to user error. We are constantly experimenting with new products and have a very good idea of how everything works based on our testing. We cannot possibly test every combo, temperature, situation etc. We do recommend experimenting when you have ample time and supplies to do so, but keep in mind that your experiments may not work and we cannot be held responsible for unexpected results or missed craft shows. Since most of the waxes, scents, etc. are mixed from raw ingredients, batches may vary from time to time and you may need to adjust your formulas slightly. We highly recommend test burning all your candles before selling them so that you know exactly what your customers will be receiving.