Returns & Warranties
We accept qualifying item returns within 30 days of your original purchase without a restocking fee. We do NOT refund shipping on any returns or pay for return shipping to us. Items must be returned in original condition for resale.
Due to regulations, we DO NOT accept returns on fragrance oils, essential oils or bath and body bases. We recommend purchasing the 1 oz. size bottles of fragrance to try our scent or visit our showroom in Quakertown, PA. We apologize if this causes any inconvenience, but we only want to sell the highest quality product available and you can be sure when ordering from us that your products have not been tampered with or diluted.
To return a product that was shipped to you please include a copy of your invoice with the return products circled and state your reason for return. Please pack all returns well and insure your box through the carrier because damaged items cannot be credited.
Since there are literally millions of combinations and uses for our products, we cannot warranty anything we sell that can be subject to user error. We are constantly experimenting with new products and have a very good idea of how everything works based on our testing. We cannot possibly test every combo, temperature, situation etc. We do recommend experimenting when you have ample time and supplies to do so, but keep in mind that your experiments may not work and we cannot be held responsible for unexpected results or missed craft shows. Since most of the waxes, scents, etc. are mixed from raw ingredients, batches may vary from time to time and you may need to adjust your formulas slightly. We highly recommend test burning all your candles before selling them so that you know exactly what your customers will be receiving.